FAQ

Shipping & Returns

All items are final sale. If you have questions about a particular piece before purchasing, please feel free to contact me on Instagram or using the form at the bottom of this page.

I'm giving myself a week to pack and ship orders. I'll try to be communicative if I anticipate that orders are taking longer to ship!

If your order broke during shipping, please contact me within 7 days at hi@prettygood.club and include photos of the damaged item and its shipping box. I'll do my best to make it right!

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Care & Use

Cups, mugs, and bowls are food safe. Though hand-made ceramics are generally dishwasher safe, I recommend hand washing my pieces to avoid chipping and to preserve hand-painted details, since many surfaces are left unglazed to show off the art. Pieces that are sculpted (i.e. the little buddies) are even more delicate and should be handled with care.

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Custom orders

I do take small batch orders and commissions sometimes! If you have something in mind, feel free to contact me to check on my availability and we can go from there.

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Did it break?

If you purchased something of mine and it broke during use or by accident, please feel free to reach out to me via email or Instagram and let me know what happened! I may offer to replace the item at a discount, or some other remedy.

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Privacy

I promise I won't be selling or sharing your data.

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